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Consumers are urged to lodge complaints regarding on any of the above whereby the Inspectors will do a reactive inspection and solve the complaints.
Complaints
The most common complaints involve:
- short mass/volume;
- Use of non-approved or un-certified measuring instruments.
Short mass/volume
Most products are packaged before sale, and must meet requirements for allowable tolerances in measurement.
Un-certified measuring instruments complaint:
Measuring instruments used in trade must be certified at regular intervals or after repairs by a SANAS accredited laboratory. The operator is issued with a certificate and a certification mark is applied to the instrument.
Un-approved measuring instrument
By law all measuring instruments used in trade have to be type approved. When an instrument is type approved it is given a pattern approval number, which has to appear on every replica in the format SA..XXXX (a number) that corresponds with the approved pattern.
If you have a concern with one of the above, or any other matter involving trade measurements, please contact the nearest regional office in your area.
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